Halton’s deaf and speech impaired community will be able to text 9-1-1 on February 3, 2015

Users must be registered with their cellular provider

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Halton’s deaf and speech impaired community will be able to text 9-1-1 on February 3, 2015
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Chantal Corner

Chantal Corner

Sergeant Chantal Corner is the Media Relations Officer for the Halton Regional Police Department. She grew up in Oakville and graduated from Loyola. She still resides in Oakville.

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Halton Regional Police is pleased to announce the launch of TEXT with 911, a new service that provides the capability for the deaf, deafened, hard of hearing or speech impaired (DHHSI) community to communicate with our emergency 9-1-1 services via texting on their cellular phones.

Once a cellular call is made to 9-1-1, the wireless based service automatically communicates to a 9-1-1 operator that the caller needs to communicate using text messaging rather than by voice.

The service is currently only available to people who have hearing or speech impairment and are pre-registered with their respective wireless service provider. Once registered, the caller will be able to dial 9-1-1 and converse with an emergency call operator via text.

The Text with 9-1-1 service is presently not available to the wider cellular community and texts to 911, and unless a caller is pre-registered with their cellular provider, will not reach emergency services.

Further, if a non-registered device attempts to TEXT with 911 they will receive an automated text message that says “Voice dial 911 directly, as texting 911 is not supported” in English and French.

Halton Regional Police front line dispatchers and communicators have received training with the new system in efforts to ensure a streamline process when emergency calls are completed by text.

“Providing the Text with 9-1-1 service to our community will increase accessibility to emergency services, and in turn increase the safety of our Region as a whole. Whether a call for police, fire or ambulance, the call is important, and we need to have the resources to ensure our response is accurate and timely. This step forward is a part of our ongoing public safety collaborative with all our emergency service providers in making Halton one of the safest communities in Canada.“ Chief Stephen Tanner

This important service will launch on February 3, 2015.

For more information on how the service works please go to the Halton Regional Police website at:


For more information on T9-1-1, how to register, service availability, FAQ’s etc., please visit: www.textwith911.ca.



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Readers Comments (1)

  1. Jason says:

    hearing impaired is not a good word to use..use the word deaf or hard of hearing. That communicating accessible is wonderful, but mostly of them doesn’t write good English and the English grammar has to be clear and simple when typing towards to deaf or hard of hearing person.


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