Patient & Family Advisor – Open House

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Date(s) - Thursday, July 13, 2017
4:00 pm - 6:00 pm

Oakville Trafalgar Memorial Hospital


Join us to learn how you can shape the patient experience at Halton Healthcare

Location: John Oliver Auditorium

What are Patient & Family Advisors?

The role of a Patient & Family Advisor is to work in partnership with the hospital to create a truly Patient- and Family-Centered Care environment and experience.
Patient- and Family-Centered Care is an approach to the planning, delivery and evaluation of health care that is grounded in mutually beneficial partnerships among patients, families and health care providers (Institute for Patient- and Family-Centered Care, 2010).
Patient & Family Advisors provide an important perspective and have a direct impact across a wide range of hospital initiatives, programs, services and policies to improve the experience of care.
Patient & Family Advisors participate in ways that best match their interest, experience and availability.
How can you help us?

We are seeking patients, family members and caregivers who have received care at the hospital or one of its community service locations within the last two years, who are willing to share their experiences and perspectives to enhance patient care at Halton Healthcare.
Through your role as Patient & Family Advisor, your input will positively influence the patient experience as well as future programs, services and policies.
What are some of the Qualities of a Patient & Family Advisor?

Committed and passionate about enhancing the healthcare experience for patient and families at Halton Healthcare
Willing to share insights and information about their experiences in ways that can help improve the patient experience across the organization
Good listeners
Comfortable and enjoy working with others to develop new ideas
Respectful of diversity and differing perspectives
Able to see beyond his/her own personal experiences and demonstrates an interest in more than one issue or agenda
Able to maintain confidentiality of patient and organizational information
Positive and supportive of the mission, vision and values of Halton Healthcare
Able to make the time commitment required
Comfortable communicating in English
What is the expected time commitment?

It may be a one-time activity, such as sharing your hospital experience with health care providers or it may involve participation in a committee, working group or team. Advisors may also be interested in being part of the Patient & Family Advisory Council; the work with this committee requires a 2-4 hour commitment per month.

How can you apply?

Halton Healthcare invites patients, family members and/or caregivers of patients to complete the application to become a Patient & Family Advisor. Applicants will be interviewed and selection will be made to ensure diverse representation of the communities we serve.

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