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Grievances and social media is not a good first step

How to effectively navigate government regulations

Grievances and social media is not a good first step
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About the Author

Nolan A Machan

Nolan A Machan

Nolan Machan is the Publisher of OakvilleNews.Org and has over 41 years of local Oakville knowledge. He is committed to providing Oakville residents with the most up-to-date information about our great town.

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It isn’t unusual for us to take to social media to air our grievances. However, is it effective? For the most part it isn’t.  Social media can be amazing communications tool.

The Halton Regional Police Services always use social when they need help finding a missing person. Often with in a couple of hours the person has been found.

However, people have used social media to air grievances about their communities. There is one case in particular that comes to mind.


A business owner was in the process of selling their business. The purchaser’s lawyer did his due diligence. He found that the business was not legally conforming as it pertained to the location. This put the sale of the business in jeopardy.

The business  was in violation of the by-law from day it was started (25 plus years ago). Back then the seller did not investigate the by-laws that regulated the legal use of the property.

Naturally the owner was extremely upset. Years of hard work were about to be negated because of a by-law. It didn’t seem fair. Then, they went on social media to air their grievance – “the town did not support business.”

However, what they didn’t  do is reach out to their town councillor. The business owner did not know who their councillor was. Once they understood the role of a town councillor, they did reach out to their ward’s councillor.


Town councillors along with the Mayor not only approve by-laws but also can step-in and make changes, if it make sense. In this case it did.

Councillors along with the Mayor ensured that this business’ location was grandfather in. It happened in 24 hours. The sale of the business proceeded without any further problems.

What didn’t happen. The owner didn’t go back on social media and praise the quick resolution. They did thank the elected officials, but it was done quietly.

However, the damage was done.

If a prospective new business owner followed this social media feed, they might have decided not to open their business in Oakville.

You can see the ripple effects.

This is true for every issue that affects your life regardless of it being regulated by the town, region, province, or country.

First, speak with the department responsible. However, if this doesn’t work reach out to your elected officials. They are there to help you, not hinder you.

Airing grievances on social media is a bad first step.

Contact Information

Town & Regional Elected Officials

  1. Elected town and councillor can be found on Oakville.ca. Oakville has 7 wards. Each ward has 2 councillors.

Members of Provincial Parliament (MPP):

  1. Effie J. Triantafilopoulos – Oakville North-Burlington
  2. Stephen Crawford: Oakville

Federal Members of Parliament (MP)

  1. Pam Damoff – Oakville North-Burlington
  2. John Oliver – Oakville


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