Survey results from the town of Oakville, in a survey conducted by the town itself, is reporting the majority of Oakville residents are overall satisfied with the community. In all, just under 90 percent of local survey respondents say they are satisfied overall with Oakville.
"The Town of Oakville’s 2024 Community Satisfaction Survey results are in!" leads the town's report. "Satisfaction remains high with 89 per cent of Oakville residents expressing overall satisfaction with town programs and services."
The results are also led by 92 per cent of Oakville residents expressing a positive customer service experience with the town and 80 per cent of Oakville residents expressing that Oakville is "a better place to live than most areas in the Greater Toronto Area."
Other key findings from the resident survey include:
- 79 per cent of residents feel satisfied with their local government
- 80 per cent of residents said they receive good value for their tax dollar
- Parks and greenspace (94 per cent), harbours and waterfront areas (88 per cent) and recreation fields and facilities (88 per cent) were among the services residents are most satisfied with
- 85 per cent of residents feel they belong
- 87 per cent of residents are satisfied with the town’s website
- Important issues that are impacting the community include affordable housing, urban sprawl/rapid development, and land use planning, with an emphasis on protecting the character of existing neighbourhoods and providing diverse housing options
"The Community Satisfaction Survey results show we’re on track with the Council Strategic Plan and 2023-2026 Action Plan to ensure Oakville continues to be a vibrant and livable community for all," said Mayor Rob Burton.
"Our community’s feedback will help Council and town staff focus on what matters most to the community so we can continue to meet the needs and expectations of our residents.”
While the 2024 Community Satisfaction Survey highlights the town’s strengths, it also helps identify areas of improvement such as increasing the availability of online services and municipal enforcement, followed by heritage and culture offerings and venues, public transit, availability of parking, and recreation programs.
The town's Chief Administration Officer, Jane Clohecy said, “I know our staff take extreme pride in the work we do together every day to support the community and I’m grateful that work hasn’t gone unnoticed as the survey results show."
The town wants to continue receiving feedback from the community. Residents can get involved with opportunities listed on the Public Engagement Hub page, sign up for the town newsletter to get the latest news or fill out the customer service feedback form.
"I encourage the community to continue sharing their valuable feedback," said Clohecy. "It helps us not only make improvements to our programs and services, but also prioritize what is important to the community."