NEWS RELEASE
UNITED WAY HALTON & HAMILTON
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As Feb. 11 approaches, United Way Halton & Hamilton is proud to recognize National 211 Day, highlighting the importance of the 211 service as a lifeline for individuals and families seeking help during these challenging times.
United Way Centraide Canada is a proud founding partner of 211 in Canada, providing funding and support for the program, and advocating to make its services available to all communities across Canada. 211 is the largest national database of community services and government programs in Canada. It plays a critical role in helping people navigate available local resources.
This year has been especially difficult for so many in our community. We’ve seen a rising cost of living, housing insecurity, and mental health challenges leaving more people than ever in need of support. 211 is here to bridge the gap, providing a free and confidential helpline that connects individuals to vital social services. Whether someone is struggling to find a shelter, access food support, or navigate government assistance programs, help is just three numbers away.
“We’ve seen firsthand how the demand for social services has grown,” said Brad Park, president and CEO of United Way Halton & Hamilton. “211 is an essential tool for helping individuals and families navigate these overwhelming challenges. It connects people to the resources they need, offering hope and guidance during some of the hardest times of their lives.”
How 211 Works
When you dial 2-1-1 you are connected to non-emergency support. 211 is a free, confidential service that connects people to critical social, government, and community supports. 211 acts as the front door to support, helping people navigate the complex network of government and community programs and services quickly to find what they need for their unique situation.
211 is accessible 365 days a year, by phone, text or online, and is available in over 150 languages. When you dial 2-1-1 or connect online, a trained professional will listen to you and help you find the right information and supports near you. Whether it’s connecting to mental health support, locating housing resources, or finding child care assistance, 211 provides a trusted pathway to care.
Top Requests for Support in Halton & Hamilton
From Jan. 1, 2024 to Dec. 31, 2024, 211 received over 7,200 contacts from residents in Halton and Hamilton, seeking critical support and resources. These contacts highlight the growing needs in our community and the vital role 211 plays in connecting individuals to essential services.
- Housing: This included crisis and emergency housing, domestic violence shelters, homeless drop-ins, and supportive housing services, reflecting the deepening housing crisis in our region.
- Mental Health: Requests for support groups, counselling and therapy, and crisis intervention hotlines were among the most sought-after services, underscoring the ongoing mental health challenges faced by individuals and families.
- Information Services: Many residents sought information referral services, including access to public computers, information lines, and libraries, emphasizing the importance of accessible resources for navigating community programs and supports.
Contacts were made predominantly by adults (43 per cent) and older adults (13 per cent), demonstrating the broad age range of individuals turning to 211 for help. These trends reflect the urgent challenges facing our community and the critical need for accessible, reliable support services.
“In times like these, having a resource like 211 is critical,” added Brad Park. “It’s about ensuring that no one has to navigate life’s challenges alone. The services provided through 211 strengthen our community by connecting people to the support they need.”
For more information about 211 and how it can help, visit 211ontario.ca or call 2-1-1 today.
Together, we can ensure that everyone in our community has access to the help they need to thrive.
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